A Fresh Approach to Property Management on North Stradbroke Island

Discover Stradbroke is a full-service agency real estate agency located at Point Lookout. Discover will assist with property management, holiday accommodation, property sales, purchases and appraisals.

Now firmly entrenched in the Straddie business landscape, Discover opened November 2009. Our key staff have been with the business since its’ inception. Our Guests Services people have checked in over 20,000 holidays groups in that time, Housekeeping has made over 120,000 beds with at least 480,000 pillowcases!

The numbers are compelling and show that we are serious about managing, attracting the right guests and maintaining your property. It is equally about the experiences of our guests, and the needs and aspirations of our owners.

Superior Property Management & Letting:

At Discover Stradbroke, it is our goal to present a holiday letting and management service with a difference. Our “Fresh Approach to Stradbroke Real Estate” aims to provide a premium standard of property management and holiday rental accommodation on North Stradbroke Island.

Discover offers a complete holiday letting and management service for private owners and third party managers of privately owned investment property. If you have an investment property suitable for holiday letting or are looking for increased visitation in your management area, and you wish to increase the level of return, contact us today for a confidential chat on how you can gain greater exposure to the holiday rental market, as well as how to present your property for maximum guest satisfaction.

When a guest arrives for their Straddie holiday at a Discover property – the beds are made! Say no more 🙂

Housekeeping – Discover’s Engine Room:

We know that cleaning and presentation are critical to both owners and guests. That’s why we take total responsibility for the guest’s experience by delivering housekeeping services ourselves, in house. The buck stops with us.

Discover’s Housekeeper’s are constantly in your property, at a minimum, before and after each booking. No one knows your property better than our Housekeepers.

We are proud of our Housekeepers and the work that they do – they are the engine room of the business. There is no Property Manager paper shuffling in the airconditioned office, high heels or multi-national company uniforms at Discover. We roll up our sleeves and manage your property from the inside.

Housekeeping is more than merely cleaning. “Keeping-House” means being there, watching what’s going on from booking to booking. We’ll notice the curtains faying, the missing TV remote or the 4 missing wine glasses.

We’ll also offer cost-effective suggestions to update the properties look.

Ask your current Property Manager when was the last time they visited your property? And the time before that, and the time before that.

Property Booking Options:

When you choose to list your property with Discover Stradbroke, you have the choice to simply receive booking enquiries or the added peace of mind to have it expertly and personally managed.

The management of your property ensures that your investment is maintained to an optimal level and, importantly, to the satisfaction of your guests, 24 hours a day, 7 days a week. Discover offers;

  • Personal attention to your property in a clustered portfolio
  • Regular communication to you by email, SMS or telephone
  • Sound advice based on experience in the market
  • Advice regarding tariffs
  • Advice regarding property presentation
  • Advice regarding maintenance v capital expenditure
  • Management of cleaners and other contractors as required

Real-Time Booking Management System

Discover uses RMS & HomHero Property Management software, which provides owners with access to check bookings and availability with complete transparency for your property. The system is user-friendly and enables guests to sort by a range of categories including; type of property, ocean views, proximity to the beach, pet-friendly or by property name.

Your Owner Portal provides a suite of management information including Maintenance (Requests, Completed and Pending), Owner Booking, Statements and Invoices and Live Availability and much more. It is up to date and transparent.

Marketing Exposure

Can’t find your property on the current agents’ website? Then how can potential customers?! Our web strategy is to market small clusters of like properties, focusing on the attributes that our customers are searching. Here are our own current websites to peruse:

If you wish to achieve an optimal level of enquiry, your property must be digitally marketed to the highest level in every respect and via various channels. To reach a target audience is one thing, have them book with confidence and recommend to others is the key.

At Discover Stradbroke, we focus on cutting edge digital technology and guarantee that you will receive a strategically planned service resulting in maximum exposure for your holiday property.

Online Travel Agencies (OTA’s)

In today’s competitive holiday market, you need to be where the “eyeballs” are. Global OTA’s dominate the holiday rental market, or at least they think they do. Discover’s OTA strategy means maximum exposure by listing on every site through channel management, but always having the best deal available on our own sites. Here’s where we will list your property:

  • Airbnb
  • Booking.com
  • Expedia
  • WOTIF
  • Hotels Combined
  • Agoda
  • Trivago

Listing on the OTA’s may not be part of your plan for your Straddie property – so it’s “Opt-In”.

2010 Queensland Tourism Awards Finalist

In our first year of operation, Discover Stradbroke was a finalist in the Queensland Tourism Awards in the Category of “New Tourism Development”. Discover was awarded a prestigious Judges Commendation in a category won by Spicers Clovelly Estate (Sunshine Coast). While it is nice to be recognised by your peers, we understand that we have set the bar high, and that continuous improvement is absolutely necessary. Discover makes a commitment to you – we will continue to improve our standards of performance with best practice and innovative property management.

Real Estate Sales – Sarah Chance

Discover is committed to offering exceptional, personalised service in Real Estate and we strive to provide a level of service and communication that allows us to stand out from the crowd and constantly exceed our clients’ expectations. Real Estate Sales is no different from Property Management, personal communication is the key.

Sarah Chance has 8 years of experience as a Property Manager with Discover. This experience means she knows what ROI a buyer might expect, what holidaymakers value the most. Buyers and Sellers warm to Sarah’s professional yet empathetic manner.

You can trust and rely on Sarah to mediate and negotiate the best mutual deal between a buyer and a seller.

Selling your Straddie property doesn’t have to be all fast talking and fast cars. It is the personal connection that matters most when building trust. Give Sarah a call on 0439 542 297 and have a chat.

Straddie Chamber of Commerce

Discover Stradbroke is a member of the Straddie Chamber of Commerce, Brisbane Marketing and Queensland Tourism Industry Council.

Community Sponsorships

Discover Stradbroke Real Estate sponsors the Point Lookout Surf Club, Straddie Chamber Music Festival, Straddie Assault and we look forward to continued support of these very worthwhile local Straddie institutions.

Guest Testimonials & Surveys

As part of our complete holiday rental management package, we send out follow up emails to all our guests after their stay requesting feedback on their holiday, our service and the properties suitability. Check out our holiday guest Testimonials. Positive suggestions are taken on board and passed onto owners.

If you would like a confidential discussion on how your property can be better managed, call Colin Battersby on 0418 225 265.

It is worth seeing what else is out there 🙂

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