1. How do I make a booking?

  1. Select month by clicking [>]
  2. Select your arrival date, using the calendars.
  3. Select your departure date using the calendars.
  4. Select number of guests
  5. Click on the [search] button.

2. When I book my accommodation, do I have to pay a deposit?

50% of the tariff  is required as a deposit to confirm the booking and is payable within 72hrs from the date you made the booking. If your booking is for arrival within 60 days days, full payment is required within 24 hours. Please note that bookings will be automatically cancelled if the deposit is not made by the due date.

3. When do I have to pay the balance of my accommodation?

Balance of all outstanding monies is due 60 (60) days prior to your arrival. Payment may be made by bank cheque (made payable to East Coast Getaways), Money Order, MasterCard, Visa, or direct deposit into our trust account. There is a 2% charge on credit cards. No personal cheques or Cash will be accepted on arrival.

4. What time can I check into my accommodation?

Check in time is from 2.00pm.

5. What if I arrive earlier, can I check in early?

In most instances your accommodation has only been vacated the morning of the day you are arriving. Unfortunately we cannot accommodation early checkins during peak season but may be allowed during other times, subject to availability. Please speak to our Guest Services team should you require an earlier arrival.

6. What time is check out?

Check out is strictly 10.00am. Often we have guests arriving to your accommodation on the day of your departure and require the time to clean the accommodation. Please speak to our Guest Services team should you require a late departure. Unfortunately we cannot allow late check outs during the Peak Season.

7. What if something breaks during my stay?

Accidents happen and we appreciate if you let us know if property is damaged during your stay. Usually we will receive a quote to replace/ repair the damaged property and this will be paid from the security deposit. If something was damaged on your arrival, please let us know immediately and we will endeavour to have it fixed as soon as possible.

8. What if we leave something behind?

There is a $55.00 administration fee for Discover Stradbroke to collect items that have been left behind at properties. it is also the guest’s responsibility to organise postage or a courier to receive their belongings back at their own cost. If a housekeeper brings lost property to our office, it will be stored in our lost property bin for 2 weeks. If it is not claimed within this time frame, the items will be given to charity.

9. How do I find my booked accommodation?

We can provide a map that has the location of the property marked in your arrival information pack. you arrival instructions email will also include GPS co0ordinates that can be clicked on with an smart phone or tablet.

10. Are pets allowed inside in pet friendly properties?

Most of our properties do not allow pets. If you property is Pet Friendly, we encourage you to keep your pet outside when holidaying with us. Some properties are strictly no pets inside whereas other properties are more lenient. If your pet needs to be indoors, please ask our staff about conditions. there may be a a $110 extra cleaning fee applied at the time of booking.

11. Do we have to clean the property before we leave?

It states in our terms and conditions that you need to leave the property in a clean and tidy state upon departure. This would include washing and stacking away and dishes you have used, taking out your rubbish (and putting the Wheelie bin out if it was not emptied during your stay) leaving the BBQ as you found it – clean, and giving the floor a once over sweep or vacuum.

12. What if the house is not left clean on our departure?

Once the housekeeper enters the property, depending on how bad the property has been left, there may be an extra cleaning fee starting at $55.00. An extra cleaning fee of $55.00 may also apply to the BBQ if it is not left clean on departure.

13. What if there is a problem with your property on arrival?

Please contact Discover Stradbroke Office immediately. We will do our best to rectify the problem on the day, however access to tradesmen on the weekends may not be possible.

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